Welcome: what this page helps you do
Ledger.com/start is the on-ramp for new Ledger users and a handy refresher for experienced holders. The primary goals are to guide you through acquiring a genuine device, performing the initial device setup, creating and securing your recovery material, and connecting to Ledger Live (or compatible wallet apps) without exposing secrets. This document mirrors that flow and expands on the critical security choices you’ll encounter.
Before you begin — what you’ll need
- Genuine Ledger hardware wallet (Nano S Plus, Nano X, or another supported model).
- A desktop or mobile device with a compatible cable or Bluetooth (for Nano X) and an up-to-date operating system.
- Stable internet connection to download Ledger Live or access firmware validation services.
- A pen and physical medium to write down your recovery phrase (never store it digitally).
Tip: buy Ledger hardware only from the official site or authorized resellers. Tampered or counterfeit devices are a real threat.
Step-by-step setup
Confirm security seals (if supplied) and ensure packaging looks authentic. If anything appears tampered with, contact the vendor before proceeding.
Ledger Live is the official companion app. Download the latest version from ledger.com only. Install, then open the app and choose “Set up as new device” unless you’re restoring from an existing recovery phrase.
Follow the on-screen prompts: choose a PIN code on the device, then write down the 24-word recovery phrase the device displays. Ledger devices deliberately require you to confirm several words to ensure you recorded them correctly.
Never type the recovery phrase into a computer, phone, or web form. Never photograph it. Treat it like the key to a safe deposit box.
Ledger Live checks for the correct firmware when you connect the device. Accept only validated firmware prompts and follow the update flow when required. Firmware updates patch security issues and should be applied promptly but carefully—only using official Ledger Live prompts.
After your device is set up, add the accounts you need (Bitcoin, Ethereum, etc.) and practice receiving and sending a tiny amount first to confirm everything works end-to-end. Always verify the receiving address on the device screen when receiving funds.
Security essentials explained
Ledger’s model relies on keeping private keys exclusively on the hardware device. Two concepts matter most: the recovery phrase and on-device confirmations. The recovery phrase is the actual key material that can restore access to your funds; the device is a convenience for storing and using those keys safely. On-device confirmations (the device screen and buttons) are the only trustworthy place to verify what you’re signing.
Recovery phrase — best practices
Write your recovery phrase on the supplied card or another secure medium. Consider using multiple physical backups stored in separate, secure locations (safe deposit box, personal safe). If you want an additional privacy layer, Ledger supports a passphrase — an optional extra word or sentence that creates hidden wallets. Use passphrases only if you understand the operational complexity and risks; lost passphrases are unrecoverable.
Working safely with Ledger Live
Ledger Live will ask for device connection and allow app installation and account management. Keep the host machine clean: update your OS, use reputable antivirus when appropriate, and avoid using public or untrusted computers. For maximum privacy and auditability you can connect Ledger Live to your own node or use privacy-preserving services — Ledger provides options to customize network providers.
Common beginner mistakes and how to avoid them
- Typing or uploading your recovery phrase anywhere — never do this.
- Relying solely on exchanges for custody — use Ledger to retain self-custody of large holdings.
- Ignoring firmware updates — they often include important security fixes.
Troubleshooting checklist
If your device isn't recognized, try a different cable or USB port, ensure Bluetooth is enabled for Nano X, or reinstall Ledger Live. Reconnect, reboot the host device, and check the official Ledger support pages for device-specific guidance. For any suspected tampering or unusual device behavior, stop and contact Ledger support.
Everyday workflows
For routine use, separate funds by purpose: a small “spend” account for frequent transactions and a larger “cold storage” account for long-term holdings. Use passphrases or multiple devices for higher security. When transacting, always verify the recipient address on the device screen, confirm the fee, and review the action summary shown on-device before approving.
Compliance, privacy & data handling
Ledger Live strives to minimize telemetry and give users choices about data. You control what local metadata (labels, notes) is saved. Third-party services used for price or blockchain data can often be swapped for custom endpoints if you need tighter privacy. Understand the privacy tradeoffs before enabling optional features.
Final recommendations
Protect your recovery phrase physically, keep firmware updated, use on-device verification for every signature, and test small transactions before large transfers. If you manage significant funds, consider multi-signature setups or professional custody advice. Ledger.com/start provides guided flows, but the essential principle remains: if you control the keys, you control the funds—treat those keys accordingly.